Struggling to keep potential leads interested and convert them into that all important sale? Winsoc are here to help.
We know that customer service is key in building a rapport between yourself and your customers, it creates value and personalisation through interaction. But how do you encourage a strong customer relationship? How do you interact with customers? And how do you get them to interact in return? Working closely with the fenestration industry, we have created a number of tools to help make this simple.
Quick Responses
Studies show that you will lose most of your sales if you do not call within the first week. With the WinQuote app, when you receive a lead they automatically receive an automated email with your brochure attached, informing them that they will be contacted as soon as possible. This helps make sure that your customers feel recognised and appreciated, and takes away the pressure for immediate action.
Stay Persistent
According to the Marketing Donut, 80% of sales require 5 follow up calls after an initial interaction. 44% of businesses will give up after just one call. At WinQuote, we believe in the 5-call method, if you don’t hear back from a lead after 5 calls, we will give you a replacement lead. And don’t just rely on phone-calls – leaving a text messages with your lead can also be a great option! According to an ofcom study, people in the UK check their smartphone, on average, every 12 minutes of the waking day. So by leaving a text message with your leads you undoubtably increase your chances of a reply. This can be made much easier and quicker for you through ‘WinCall’ – an extension of our WinQuote app, that allows you to get in touch with any lead or customer, at the click of a button, all in one, convenient app.
Nurture your leads with a good follow-up strategy
Keeping in touch and communicating the next steps with your customer are key aspects of successful customer service and sales. WinQuote helps you to track every quote that you send and view when the quotes have been opened, accepted or rejected. These real time updates help you to communicate with your customers at the right times, and even respond directly to questions via direct messaging.
Daily tasks such as creating invoices, sending quotes and calculating estimates are a necessary part of running a renovation business. Win back time in your day by utilising WinQuote and WinCall to automate as much as possible!
